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BWC Group Announces Appointment of CEO

Blacktown Workers Club Group’s Board of Directors are pleased to announce the appointment of Morgan Stewart to the role of Chief Executive Officer. Most recently, Morgan has been in the role of Chief Executive Officer at Club Taree, leading the community golf club located on the mid-north coast through the unprecedented summer bushfires and the Covid-19 pandemic. Morgan has over 30 years’ experience in the hospitality industry, holding senior positions specialising in operations and people management. This includes having made a significant impact on the Blacktown Workers Club Group venues as Group Operations Manager from 2013 to 2016.

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5 TIPS TO IMPROVE YOUR CUSTOMER EXPERIENCE JOURNEY

Today more than ever the Customer Experience Journey has become the top priority as businesses manage and serve the shifting customer demands. Mapping the Customer Experience Journey is critical in delivering on these demands and exceeding their expectations. Over the past two decades creating and implementing Mystery Shopping audits for our clients providing real time data analysis to improve their business operations and connection with the customer was once based on objective analysis (quantitative).

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Gladesville RSL Club supporting three important programs

Gladesville RSL Club has recently presented three cheques from their Club Grants Funds to the CEO of the RSL & Services Clubs Association, Garrie Gibson. The Club has made a $4000 donation to the charity arm of the Association, the Veterans Benevolent Fund, to assist veterans services across the State. The Club has also decided to sponsor a young person from the Gladesville area to join the Kokoda Youth Leadership Challenge in 2021. The Association is hopeful that circumstances will allow the KYLC to happen in September 2021. This will be the first time that Gladesville RSL has sponsored a trekker.

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