Contact Service NSW for help with flood recovery and business support
As extreme weather and floods impact our state again, Service NSW will continue to help flood-affected communities secure recovery assistance. Please stay safe and prepared during the storms and regularly check warnings and alerts.
In life threatening situations call triple zero (000) immediately.
For emergency help in floods and storms, call the NSW State Emergency Service (SES) on 132 500. Check for flood warnings and NSW community advice on the SES website.
If there is an evacuation warning in place for your area, be prepared to leave.
If a flood warning has been issued for your area:
Prepare an emergency kit with important documents, medications and items you might need if you lose power or need to leave in a hurry
Have an emergency plan in place
Find the safest route to travel if you need to evacuate and check for any road closures
Find out where any evacuation centres are set up in your area
Listen to your local radio station for information, updates and advice
Contact neighbours, friends and family when flooding is imminent and help move vulnerable people (such as children, the elderly or mobility-impaired) and animals to higher ground
Never drive, ride or walk through floodwater.
After flooding, please take necessary health and safety precautions when returning to your property.
For information on all available disaster assistance, please call Service NSW on 13 77 88 or visit nsw.gov.au.
Service NSW customer care specialists can help connect flood-affected customers with services and support information including:
access to emergency accommodation
relevant charitable services
mental health and wellbeing services
insurance and legal advice
replacing lost identification.
Disaster recovery funding and business support
The NSW Government and Australian Government are working together to provide flood assistance and support.
Over 70 local government areas (LGAs) have been declared disaster areas since November 2021 and are eligible for support.
A full list of disaster declared LGAs can be found at nsw.gov.au.
The assistance available includes:
concessional interest rate loans for small businesses, primary producers and not-for-profit organisations
freight subsidies for primary producers.
Businesses impacted by storms and floods from January to March 2022 can request to be notified when financial support is available from the NSW Government by completing an online form.
For more information and to stay up to date on all available business support, please visit the storms and floods business information hub on the Service NSW website.