IGT – Suspension of system & service fees

In response to the NSW government announcement of a two week lockdown for Greater Sydney, the Blue Mountains, Central Coast, Shellharbour and Wollongong, IGT is taking the following steps to support your business during this unpredictable time:

  1. Systems Fees: We are suspending payment of our fees for system development, maintenance and support. This is effective from 28 June 2021 and will be reviewed weekly. This means that you will not pay any such systems fees for the NSW government mandated lockdown period as these will be waived in full.
  2. Field services and systems hardware maintenance services: We will be temporarily suspending our regular field service, installation, maintenance and systems hardware maintenance services, for our customers with effect from 28 June 2021 and will be reviewed weekly – field service and / or systems hardware maintenance fees will not be payable during this time. However, in cases where services are requested, IGT will provide such services only if deemed essential under the NSW government guidelines – our standard service rates will then apply.

As this is a rapidly evolving situation, we will evaluate each of the positions set out above on 5 July 2021 and on a weekly basis thereafter. This excludes any NSW venues that are not subject to a NSW government mandated closure.

If you have any questions, please reach out to Col Bentley on 0419 033 116 – colin.bentley@igt.com